Refund, Cancellation & Exchange Policy

🔁 Refund, Cancellation & Exchange Policy 

 PID C003  | 23.04.25  | PUBLIC DOCUMENT 

 

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Effective Date: 23.04.25

We want you to love what you wear. If something’s not right, we’ll make it better.

1. Returns

• You can request a return within 5 days of delivery.

• Items must be unworn, in original packaging, and with tags intact.

• We do not accept returns on earrings (for hygiene reasons) or custom-sized items.
  
  

2. Exchanges

• You can exchange for a different product or store credit.

• Exchange shipping is free for the first instance.
  
  

3. Refunds

• Once the product is received and verified, refunds are processed within 7 working days to your original payment method.
  
  

4. Return Process

• Email us at support@corgema.com with your order number and reason.

• Our team will coordinate pickup and process your request.

🔁 Expanded Refund & Exchange Policy 

We’re committed to your satisfaction. Every Corgema piece is made with care — but if something goes wrong, we’re here to help.

 

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1. General Return Conditions

• Request must be raised within 5 days of delivery.
  
  

• Product must be in original condition, unworn, with packaging and authentication certificate.
  
  

• Once verified, you can choose between a replacement, refund, or store credit.
  
  

 

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2. Non-Returnable Products

• Earrings, nose pins (for hygiene reasons).
  
  

• Customized or engraved jewelry.
  
  

• Gift cards or special promotional bundles (unless damaged).
  
  

 

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3. Process

1. Email support@corgema.com with order number and reason for return.
   
   

2. Attach photos of the product (especially for defects/damages).
   
   

3. Once approved, a reverse pickup will be arranged (wherever serviceable).
   
   

4. Refund/store credit initiated post-inspection.
   
   

 

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4. Refund Timelines

• Processed within 2 business days after inspection.
  
  

• Refunded via original payment mode within 5–7 working days.
  
  

• Store credit is instant after approval and valid for 6 months.
  
  

 

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5. Cancellation Policy

• Orders can be cancelled before they are shipped.
  
  

• Once shipped, standard return process applies.