Refund, Cancellation & Exchange Policy
🔁 Refund, Cancellation & Exchange Policy
PID C003 | 23.04.25 | PUBLIC DOCUMENT
Effective Date: 23.04.25
We want you to love what you wear. If something’s not right, we’ll make it better.
1. Returns
-
You can request a return within 5 days of delivery.
-
Items must be unworn, in original packaging, and with tags intact.
-
We do not accept returns on earrings (for hygiene reasons) or custom-sized items.
2. Exchanges
-
You can exchange for a different product or store credit.
-
Exchange shipping is free for the first instance.
3. Refunds
-
Once the product is received and verified, refunds are processed within 7 working days to your original payment method.
4. Return Process
-
Email us at support@corgema.com with your order number and reason.
-
Our team will coordinate pickup and process your request.
🔁 Expanded Refund & Exchange Policy
We’re committed to your satisfaction. Every Corgema piece is made with care — but if something goes wrong, we’re here to help.
1. General Return Conditions
-
Request must be raised within 5 days of delivery.
-
Product must be in original condition, unworn, with packaging and authentication certificate.
-
Once verified, you can choose between a replacement, refund, or store credit.
2. Non-Returnable Products
-
Earrings, nose pins (for hygiene reasons).
-
Customized or engraved jewelry.
-
Gift cards or special promotional bundles (unless damaged).
3. Process
-
Email support@corgema.com with order number and reason for return.
-
Attach photos of the product (especially for defects/damages).
-
Once approved, a reverse pickup will be arranged (wherever serviceable).
-
Refund/store credit initiated post-inspection.
4. Refund Timelines
-
Processed within 2 business days after inspection.
-
Refunded via original payment mode within 5–7 working days.
-
Store credit is instant after approval and valid for 6 months.
5. Cancellation Policy
-
Orders can be cancelled before they are shipped.
-
Once shipped, standard return process applies.